Compass Service Framework

Compass Service Framework

Compass Global's delivery model is based on ‘self performance’ meaning that wherever possible it is our people looking after your people. This allows us to train our teams to be multi-skilled, delivering additional services, increasing workflow efficiencies and reducing the number of third party contractors.

To achieve this outcome we implement standardised processes through our world-leading operating platform, the Compass Service Framework, which drives consistency and continuity, whether for single site, national or international multi-site contracts.

The Compass Service Framework (CSF) is the global blueprint for delivering multi services to the highest quality. Our global team of service delivery experts have developed the CSF using industry-leading best practice and procedures tested in some of the most challenging and complex business environments.

Using the CSF enables us to deliver world-class services in the most efficient way, consistently, globally, daily and, above all, safely.

The CSF incorporates a web-based, knowledge-management system which leverages the company's global facilities management expertise and brings together best practice management processes and operating procedures from around the world. By capturing these processes, procedures and systems the CSF provides consistently high standards of operating service management and service delivery solutions for our clients.