Compass India Support Services
Resilience In Cyclone Michaung Crisis
Chennai faced severe challenges with Cyclone Michaung (3rd to 6th December 2023), causing heavy rains, power outages, and suspended air traffic. Amid this crisis, Compass India Support Services demonstrated remarkable
preparedness and proactive response at a client site, a leading US-headquartered IT services and consulting company.
This case study highlights how Compass India played a pivotal role in ensuring business continuity and the well-being of every individual stuck at the sites and nearby facilities.
Business Continuity Preparedness
Diesel Stock
66Kl available for 5 days,
ensuring uninterrupted power supply.
Backup Plan
Diesel supply backup ready,
from a client approved vendor.
Storm Drains
Inspected and cleared
stormwater drains to prevent blockages.
Emergency Equipment
Verified working condition of drain pumps, spare pumps, and emergency lights.
Loose Material Clearance
Cleared loose materials from terrace to prevent flying objects during heavy winds.
Leak Containment
Mobilized tarpaulins for leak containment and emergency support.
Communication Units
Ensured all communication units were fully charged for continuous connectivity.
Resource And Supplies Preparedness
Raw Water and Drinking Water: Stocked for 10 and 8 days, respectively.
Wet & Dry Vacuum Machines: 11 machines kept ready for immediate use.
Food Provisions: Stocked for 7 days, including dry provisions and perishable items.
Sandbags: 170 sandbags distributed across buildings and substations.
Emergency Tools: Prepared with a battery-operated wood-cutting saw machine.
People-Centric Initiatives
Critical Staff Instruction
Made sleeping arrangements in the cafeteria for all staying-back staff.
Food and Kitchen Operations
Organized staple food items, operational food vendors and kitchen, and tuck shops at the cafeteria.
Sleeping Arrangements
Made sleeping arrangements in the cafeteria for all staying-back staff.
Transportation Support
Adequate cabs and shuttles provided inside the campus.
Site Team Readiness
Briefings and Inspections: Periodic EHS and cyclone readiness briefings and aerial inspections for water stagnation.
Sanitized Sleeping Bags: Prepared sanitized sleeping bags and ensured dormitory readiness.
Ground Team Deployment: Deployed a ground team for peripheral area water clearing activities.
Health And Emergency Services
Round-the-Clock Availability
Site teams available 24/7, including pharmacies and doctor services (9 am to 6 pm).
Ambulance and Paramedics
Ambulance service, paramedic staff, wheelchairs, and stretchers prepared for emergencies.
Consultation Rooms
Ready consultation rooms and male/female wards for any health-related issues.
F&B Cyclone Preparedness
Food Preparation: Prepared 800 meals for each session per day.
Extended Food Support: Extended food support to other facilities, verticals, and associate families.
Monitoring Food Preparation: F&B team closely monitored food taste, quality, quantity, and dispatch for each session.
Kitchen Audit: Completed a kitchen audit with EHS and FNB team for BCP (business continuity plan) activity.
In the face of Cyclone Michaung, Compass India Support Services showcased resilience and unwavering commitment to safety and well-being. The meticulous preparation and proactive response not only ensured business continuity but also prioritized the needs of every individual at the client site. This case study exemplifies Compass’s dedication to its people and its ability to stand strong in the most challenging circumstances.
