Responsible Sourcing

We seamlessly manage business operations across India with a strong, safe, sustainable, and resilient supply chain as our backbone. With our extensive network of vendors and suppliers, we efficiently meet clients’ needs, enhancing the overall experience for all our stakeholders and community. We adhere to responsible sourcing standards, setting industry benchmarks, while our global supply chain integrity standards ensure our products are safe, healthy, and responsibly sourced, offering consumers assurance and peace of mind.

6000+ SKUs
1700+ suppliers
700K+ meals per day
600+ delivery locations
12000+ articles

Seamless Procurement

Our robust supply chain is committed to sourcing diverse, high-quality products from suppliers across India. Our supply chain prioritises safety, resilience, and security, with strict protocols from sourcing to delivery.

We partner with suppliers meeting Compass Group India’s stringent audit criteria for quality, hygiene, product handling, compliance and fair-trade practices. Our diverse and inclusive supply chain favours merit-based contracts, promoting small and local suppliers, including MSMEs, cooperatives, startups and global as well as local brands. Our teams build efficient agri-food chains, sourcing fresh vegetables, microgreens, and poultry from locations 50 to 150 km away, promoting sustainable practices.

Integrity and Quality Assurance

To ensure standardised quality on-site, our site teams have access to product and raw produce specifications, integral to all supplier negotiations and procurement processes, including our Approved Product List (APL) and Approved Supplier List (ASL). The SHIELD tool enables real-time monitoring of product quality deviations, facilitating immediate actions like on-site rejection and supplier-level root cause analysis for continuous improvement.

  • Certification: Suppliers undergo strict quality audits by third-party agencies.
  • Ethical Trading: We enforce a Code of Business Conduct to combat modern-day slavery.
  • Standards: Stringent sorting processes at food processor facilities ensure premium quality.
  • Compliance: Our systems ensure food safety and quality compliance.
  • Traceability: Suppliers provide RCA/CAPA for defects, and HSEQ training addresses repeated issues.

Sourcing With Purpose: Small Steps for Big Impact

Committed to minimising our environmental impact, we prioritize sustainable sourcing and eco-friendly practices:

  • Supporting small producers, MSMEs, women entrepreneurs, and social businesses.
  • Promoting diversity, including people with disabilities and the LGBT community.
  • Transitioning to 100% compostable garbage bags.
  • Eliminating single-use plastics from operations.
  • Adopting solar panels, electric vehicles, bio-gas plants and more at key locations.
  • Using only RSPO-certified margarine, avoiding palm oil.
  • Promoting cage-free eggs and expanding their usage across clients.

Tech-Driven Procurement Advancements

Utilising cutting-edge technology, Compass enhances procurement processes for efficiency and transparency:

  • e-Auction: Employing e-auctions drives cost efficiencies periodically, optimising procurement while ensuring transparency and convenience.
  • Vendor Portal: The SAP-based platform serves as a central hub for vendors, offering visibility and access to crucial procurement data.
  • Workflows: Streamlining complex processes like vendor onboarding and article management, automated workflows boost efficiency across functions.
  • Quality Tools: Tools like C-SPOT and SHIELD ensure food safety by identifying and mitigating foreign objects in food products, backed by a robust governance mechanism.
  • Data Management Tool (POWER BI): Equipped with POWER BI, our analytical team leverages advanced analytics and real-time monitoring for insightful data visualisation and collaboration with SAP data.